The fine print
Returns & refunds
Effective July 30, 2026
Everything here is one of one, so we work hard to make sure you know exactly what you're buying before you buy it: flat measurements on every listing, flaws described in words and photographed close up. Please check the measurements against a garment you own — vintage sizing labels are not modern sizing.
If we got it wrong
If an item arrives materially different from its listing — measurements off, a flaw we didn't disclose, wrong item — that's on us. Contact us within 7 days of delivery and we'll make it right with a full refund including your original and return shipping, or another remedy if you'd rather.
If you changed your mind
We accept change-of-mind returns if you contact us within 7 days of delivery and the piece comes back in the condition it left — unworn beyond trying on, unwashed, unaltered. Return shipping is on you, and the refund goes to your original payment method once the item arrives back. Original shipping isn't refunded.
What isn't grounds for a return
- Documented flaws. If a flaw was described in the listing or shown in the flaw photos, it was part of the deal.
- Dye variation. Hand-dyed pieces are each dyed once. Color placement varies from the photograph and moves slightly in the first washes. That's the point, and it's on every tag.
- Fit, when the measurements were accurate. The measurements are the sizing source of truth; the label is context.
How to start a return
Message us on Instagram @dustanddyeco or reply to your order confirmation email with your order number. We'll confirm the return address and next steps within 2 business days.
Once a returned item passes inspection, refunds are issued within 5 business days. Your bank may take a few more days to post it.
Questions before you buy? Ask — it's a one-of-one shop, and we'd rather answer twice than ship something that isn't right. See also Shipping.